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Refund Policy

Last updated: May 19, 2026

This Refund Policy describes Our policies and procedures for refunds on our web sales platform, Share your Memories.

Product Refunds

Digital Downloads

Refunds for purchased Digital Download products are not available. Please ensure you are happy with your photograph prior to purchase.

Physical Products

If you are not entirely satisfied with your purchase, we're here to help. If you received a product that has been mis-shipped or is defective through no fault of your own, you may be entitled to a refund or replacement of your Product if you contact Share Your Memories within thirty (30) days of your receipt of the defective and/or mis-shipped Product. Since all orders are custom manufactured, they may not be cancelled once submitted. For more information, please contact the Share Your Memories customer services department at [email protected].

Contact Us

If you have any questions about this Refund Policy, You can contact us: